Software Training


Margaret has worked in the information technology industry for more than two decades, working in a wide variety of roles including technical software training, technical writing, business analysis, software testing and technical support. Her extensive experience covers both the private and public sectors over the education, insurance and banking, health and primary industries.

Margaret is able to apply her extensive technical training, analysis and software development background to her project work, from the initial planning activities through to the requirements capture, solution design, testing and the implementation, delivery, skills transfer and support stages.


Microsoft Office - Word, Excel, Powerpoint

Microsoft suite - Teams, PowerBI, . . .

SAS software - Base, Macro, Graph, Stat, SAS SQL, SAS SCL, Enterprise Guide . . .

  • IT Training delivery
  • Instructional Design and Delivery
  • Documentation Design & Production
  • Requirements Analysis
  • Customer Support
  • Technical Trainer Mentoring
  • Writing: Microsoft Word, RoboHelp, Help&Manual, SnagIt, Camtasia
  • Databases: Oracle, Microsoft Excel, Teradata, Netezza, MySQL
  • Languages: SQL, SAS, Java, HTML, XML, CSS, SAS SCL, VB
  • Source Control: Mercurial, Subversion (SVN)
  • Defect/Test Tracking: JIRA, XRAY
  • Automated Testing: Test Complete, Selenium